Home Care Coordinator

JOB SUMMARY:

The Home Care Coordinator role offers a unique opportunity at PACE of West Baltimore within the framework of a supportive, innovative and expert leadership team and company. Together with our coalition of strong partners within the community, the Home Care Registered Nurse will work closely with the Clinic Manager Registered Nurse to carry out our clinical model of care and have a transformative impact on a particularly under-served community in West Baltimore. The Home Care Coordinator is responsible for the planning and monitoring of in-home services and the hiring and ongoing supervision of the Home Care Scheduler.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as a required member of the Interdisciplinary Team (IDT) and in initial, semi-annual, unscheduled and annual assessments; attend morning updates and report changes in participants’ baseline status to appropriate staff on a daily basis. 

• Involved in the development and implementation of QAPI activities. 

• Ensure that the home care schedule is accurate and that participants are allocated enough time/services. Provide back-up for the scheduler when indicated. 

• Develop and update policies and procedures as they pertain to in-home services. 

• Plan for adequate staffing of in-home workers 

• Provides in-home care to participants. 

• Responsible for supervision of the Home Care Scheduler. 

• Coordinate service orders with contracted home care agencies, monitor delivery of services, and monitor quality of services provided by home care contractors. 

• Assure that documentation for home care is accurate, current, and that the home care charts are up to date. 

• Provide follow-up for home care complaints as specified in the PACE of West Baltimore Program grievance policies and procedures; document complaints per PACE program grievance policy. 

• Provide accurate and timely utilization and PACE of West Baltimore data. 

• Provide on-call coverage during center hours of non-operation. 

• Maintain confidentiality regarding participant, staff, contractor and organizational information. 

• Additional responsibilities will be added at managers discretion, as career growth opportunities and responsibilities are constantly arising in our flexible and start-up environment.  

QUALIFICATIONS:

• Minimum of 2 years of demonstrated successful experience in home care; prefer in-home care management experience. 

• Experience in the provision of nursing care including assessment skills, health education and current nursing treatments and protocols. 

• Effective management skills. 

• Knowledge of utilization review, quality improvement and cost containment systems. 

• Effective oral and written communication skills. 

• Knowledge of the principles and techniques involved in relating to frail elderly persons required 

• Must submit to and pass a pre-employment screening and criminal background check 

• Must have a current Driver’s License and driving record must be in compliance with Company policy. Must maintain current automobile insurance. 

• Must have up to date vaccinations according to CMS/ PACE of West Baltimore guidelines including vaccination against the seasonal flu and Covid -19.

• Must have working knowledge of computers and Microsoft Office applications.  

• Operates in full compliance with all applicable federal, state and local fire, health, safety, sanitation, Emergency procedures and other standards prescribed in law or regulations. 

SUPERVISORY RESPONSIBILITIES: Home Care Scheduler

Salary: $95,000 - $100,000

PACE of West Baltimore is an integrated, home and community-based care model designed to help seniors maintain their independence and remain part of their communities for as long as safely possible.  We care for our participants through a harmony of center-based services and personalized in-home care, spanning clinical, behavioral, and social services.  

PACE (Program of All-Inclusive Care for the Elderly) is a proven, cost-effective care model, saving states an average of 13% versus other Medicaid services, including nursing homes and community-based waiver programs.  PACE of West Baltimore at Town Center’s unique approach to PACE is enhanced by our deep expertise in in-home care, clinical geriatrics, data analytics, and virtual care technology, all for the purpose of improving the health and quality of life of our patients. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  

PACE of West Baltimore is an Alcohol/Drug/Smoke-Free Workplace 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Physical Requirements: While performing the duties of this job, the employee is frequently required to stand; walk; lift heavy objects; sit; use hands to finger, handle or feel objects, tools, or controls; talk, see, hear and smell.  Requires full range of body motion, manual and finger dexterity, and eye-hand coordination; requires the ability to use department equipment, to communicate effectively; The employee is occasionally required to reach and stretch with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may be required to endure extremes in temperature and may work in hazardous environments where personal protective equipment is required. Requires the ability to lift/carry up to 50 pounds and push or pull objects exceeding 150 pounds, using appropriate body mechanics.  

• Visual, Hearing, and Communication Requirements: Requires corrected vision and hearing to within normal range, with or without reasonable accommodation. Must be able to communicate effectively in verbal and written form with all levels of personnel within and outside of the organization.    

• Pressure Factor: Requires working under stressful conditions. Moderate pressure to meet scheduled and recurring deadlines.  

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Environmental Conditions: Working conditions may be noisy with fluctuating indoor temperatures.  Must have the ability to work under moderate pressure in order to meet scheduled appointments or deadlines while dealing with frail, disabled and/or confused participants/clients. Subject to individuals who may have the potential for physical or verbal aggression. May be exposed to a risk of bodily injury through contact with moving instrumentation, toxic substances, medicinal preparations, bodily fluids, communicable diseases and other conditions common in a clinic environment. Subject to unpleasant odors.